Call Center Representative

Our claims team handles property and auto claims from first notice of loss through settlement. Customers get quotes from several carriers at once, and we handle renewals and policy changes. Hail season means long days for field adjusters.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Space Coast Underwriters is hiring for its operations team in Bowie. Full-time and part-time shifts available. Remote position. Most of the team is in Los Angeles, but nobody is required to come in. We send you a laptop and the accessories you need on day one.

Your responsibilities:

• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.

Skills and experience:

• 3-5 years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $21.00-$24.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Paid training

Schedule:

• Day shift
• No weekends

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Space Coast Underwriters.