Call Center Representative

Our claims team handles property and auto claims from first notice of loss through settlement. Customers get quotes from several carriers at once, and we handle renewals and policy changes. Hail season means long days for field adjusters. This is a backfill for a team member who moved to another team.

Space Coast Underwriters is hiring for its operations team in Los Angeles. Full-time and part-time shifts available. Remote within the US. The team meets in Los Angeles once a quarter, travel covered.

What you'll be doing

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.

What we're looking for

• 3+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.

Job Type: Full-time

Pay: $22.50 - $26.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• No weekends

Experience:

• Customer Service Representative: 3 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Space Coast Underwriters.