Call Center Representative

Most clients live within an hour's drive and come in for reviews twice a year. Our office is in a converted house near downtown Chicago. South Shore Financial is hiring a Call Center Representative for our Chicago location.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The work is on site and cannot be done remotely.

Key responsibilities:

Look up orders, accounts and shipping status in the CRM and order system. Process returns, exchanges, refunds and address changes. Call customers back on open issues within the promised timeframe. Notice repeat problems and report them to your team lead. Complete required training and quality coaching sessions. Meet targets for handle time, quality score and customer satisfaction.

Who you are:

3-5 years of customer service, retail, hospitality or call center experience. Basic computer skills (Windows, Outlook, web browsers). High school diploma or GED.

Job Type: Full-time

Pay: $21.50-$25.50/hr

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Chicago, IL (Required)

Work Location: In person

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at South Shore Financial LLC.