Call Center Representative

Most new business comes from referrals by existing clients. Still family owned, 32 years on. Licensing (property and casualty, life and health) is paid for, with study time during work hours. SJ Insurance Services has an opening for a Call Center Representative.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US. You will write a lot of updates, so clear written English is important.

Your responsibilities

• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system

Minimum qualifications

• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Job Type: Full-time

Pay: $20.50 - $25.00 an hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Overtime pay
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SJ Insurance Services.