Call Center Representative

Since 1962, the bank has grown through more than a dozen acquisitions. Our commercial banking group lends to manufacturers, health systems and real estate developers. We started in 1962 and have grown to about 740 people. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

Overview

The previous person in this role moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Scott Bank is hiring for its Orders team in Houston. Full-time and part-time shifts available. Remote, open to candidates across the US.

What you'll be doing

• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system

What we're looking for

• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

What you get

$23.00 to $25.00/hr

• Health insurance
• 401(k) with company match
• Paid time off
• Dental insurance
• Home office stipend
• Flexible spending account
• Employee assistance program

We review applications on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Bank.