Call Center Representative

Our commercial banking group lends to manufacturers, health systems and real estate developers. Most lenders have lived in the area for decades and know their borrowers.

About the role:

We're looking for a Call Center Representative to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the US. The team meets in Racine once a quarter, travel covered.

What you'll be doing:

• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications:

• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.

What you get:

• Health insurance.
• 401(k) with 4% match.
• Paid sick leave.
• Referral program.
• Dental insurance.

Saltcast provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltcast.