Call Center Representative

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Advisors, operations, compliance and technology teams total roughly 870 people. Quarter-end is busy, and everyone helps with client review prep.

Job summary:

The role is new and comes from growth in our client base. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in the US. We have no office requirement.

What you'll do:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately
• Process returns, exchanges, refunds and address changes

Qualifications:

• 3+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• High school diploma or GED
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Nice to have:

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)
• Experience handling escalations
• Prior billing or insurance call center work

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay range: $22.50 - $25.00/hr. Final offer will depend on experience.

Perks and benefits:

• Home office stipend
• Weekly pay

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are unable to sponsor visas for this position.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sacramento Investment Partners, Inc..