Call Center Representative

Sellers use the platform to list used outdoor gear, and we handle payments, shipping labels and buyer protection. Revenue comes from a mix of advertising, affiliate commissions and a premium tier. This role opened up after a team member moved internally.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Port St. Lucie, but nobody is required to come in. Equipment is provided, including a laptop.

Key responsibilities

• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.

Qualifications

• 2+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.

Job Type: Full-time

Pay: $20.00 - $23.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rolling Hills Interactive Inc..