Call Center Representative (Remote)

Role overview:

The Call Centre Representative (Remote) answers customer calls, chats and emails about orders, billing and account changes.

Your responsibilities:

• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.

Who you are:

• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

Pay: $13.50 - $14.50 per hour

• Paid time off.
• Paid in USD.
• Company laptop.
• Long-term engagement.

About Tillerhall:

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Please submit your CV in English.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tillerhall.