Call Center Representative, Remote

ROLE OVERVIEW

We are adding a Call Center Representative, Remote to our Returns team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement.

MAIN DUTIES

• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue

WHAT YOU'LL NEED

• 2-4 years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED

BONUS POINTS

• Chat support experience
• Experience handling escalations

BENEFITS

The salary range for this role is $26.50 to $31.00 per hour. This range reflects base salary only.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid parental leave
• Paid training
• Uniforms provided
• $1,000 home office setup budget

THE COMPANY

Family-owned dealerships make up most of our acquisitions, and many former owners stayed on as general managers. We employ 460 people in sales, service, parts and collision. Family owned and operated since 2012.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Auto Plaza, LLC.