Call Center Representative - Remote

A bit about us

Most of our gift and home lines come from makers in South Holland. Owner-operated, and the owner works the floor most days. Most managers started as part-time associates.

We are adding headcount to this team, so this is a new seat. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the Netherlands.

What you'll be doing

• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.

Required qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.

Benefits

• Pension scheme.
• 8% holiday allowance.
• Travel allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Linge Boekhandel B.V..