Call Center Representative (Remote)

FD Homes is hiring a Call Center Representative (Remote) to work remotely from the US. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

Main duties:

• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.

About you:

• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Pluses:

• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

The base pay range for this position is $21.00-$25.00/hr. Actual pay depends on experience, skills and location.

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Life insurance.
• Vision insurance.
• Referral program.

About us:

Homeowner associations hire us for accounting, vendor management and board meeting support. Appraisal and title work go through partner firms, and we handle the rest of the transaction.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FD Homes.