Call Center Representative (Remote)

School districts license our reading and math curriculum for grades K through 8. We started in 1985 and have grown to about 90 people.

We are adding a Call Center Representative (Remote) to our Customer Care team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. Good written English matters here, since most updates are written.

Responsibilities:

• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines

Qualifications:

• 2-4 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits:

Salary range: $21.00-$25.50/hr

• Health insurance
• 401(k) with 4% match
• Three weeks of PTO to start
• Uniforms provided
• Employee assistance program
• Home office stipend

EOE. We participate in E-Verify.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Claypost Learning, LLC.