Call Center Representative

The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This position is on site in Columbus.

Your responsibilities

• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Update customer records accurately

Qualifications

• 2-4 years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Schedule: Four 10-hour shifts, rotating weekend day

What we offer

Salary: $20.00 to $23.50 per hour

• Health insurance
• Short- and long-term disability
• 401(k) with 4% match
• Medical, dental and vision insurance
• 11 paid holidays
• Dental insurance

Company overview

Founded in 1983, the studio works mostly in Columbus. We take on about a dozen projects a year. Most of the studio uses Revit and Bluebeam daily.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quincekeep Architecture.