Call Center Representative

About us:

Our product started as a side project in 1996 and now has a few hundred paying customers, mostly in California. Most engineers work remotely and come into the office one week a quarter for planning.

The role:

Our team is growing and we are hiring a Call Centre Representative. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Our standups are at 9:00 AM Pacific. Please make sure you have a quiet place to work and a solid internet connection.

What you'll do:

• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone

What you bring:

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time

Bonus points:

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)
• Chat support experience

Pay and benefits:

• Paid in USD
• Company laptop

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quillmark Digital LLC.