Call Center Representative

Advertising, subscriptions and transaction fees each bring in a significant share of revenue. Our engineering, trust and safety, and customer support teams work across offices in Los Angeles and several other countries. We started in 2007 and have grown to about 800 people. Product reviews happen on Thursdays, with demos of whatever shipped that week.

Job summary

Poplarcraft Commerce is hiring for its operations team in Houston. Full-time and part-time shifts available. The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. Remote within the US. The team meets in Los Angeles once a quarter, travel covered.

Job duties

• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.

Required qualifications

• 3-5 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

Salary range: $20.50 to $24.50 an hour

• Health insurance.
• 401(k) with 4% match.
• Paid holidays.
• Health, dental and vision coverage starting on day one.
• Flexible spending account.
• Overtime available.
• Uniforms provided.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplarcraft Commerce.