Call Center Representative

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Denmark. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Compliance reviews outgoing client email, so expect to write carefully.

Overview

The previous person in this role moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within Denmark. Clear written English is a must, as the team works across time zones.

Responsibilities

• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe

Minimum qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Nice to have

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)
• Experience handling escalations

Why work with us

• Private health insurance
• Occupational pension
• Parental leave top-up
• Flexible working hours
• Wellness allowance
• Five weeks of annual leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pedersen Rådgivning.