Call Center Representative

Most of the portfolio is multifamily, from 12-unit buildings to 300-unit communities. We manage apartments, townhomes and single-family rentals for individual owners and investors. Maintenance techs share an on-call rotation for after-hours emergencies.

The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. On site, Pasadena.

Key responsibilities:

• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.

About you:

• 3+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Pasadena Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $24.00-$26.50/hr

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Employee assistance program

Schedule:

• Monday to Friday
• No weekends
• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pasadena Homes.