Call Center Representative

Northwest Telephone Cooperative has an opening for a Call Center Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This position is on site in New York City.

In this role you will

Document every interaction in Zendesk or Salesforce Service Cloud. Transfer calls to the right department with a warm handoff. Look up orders, accounts and shipping status in the CRM and order system. Follow scripts and required disclosures on recorded lines. Update customer records accurately. Complete required training and quality coaching sessions.

Required qualifications

2-4 years of customer service, retail, hospitality or call center experience. High school diploma or GED. Reliable attendance. Schedule adherence is tracked.

Bonus points

Bilingual English and Spanish (pay differential). Zendesk, Five9 or Genesys experience. Chat support experience.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

Compensation: $22.50-$27.50 an hour

Health, dental and vision coverage starting on day one. 401(k) with 4% match. 11 paid holidays.

A bit about us

Northwest Telephone Cooperative is a small, locally owned internet provider with about 4 employees. We serve roughly 3,000 households in and around New York City.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwest Telephone Cooperative LLC.