Call Center Representative

About Northland Lending

Advisors, operations, compliance and technology teams total roughly 530 people.

Overview

Northland Lending has an opening for a Call Center Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in the US.

Day to day

• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

Salary: $22.50 - $24.50 per hour

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• 12 weeks of paid parental leave

This position requires a background check.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Lending LLC.