Call Center Representative

We recruit nurses, allied health and therapy staff for travel and per diem assignments. Northland Employment Services places light industrial, warehouse and production workers with manufacturers and distribution centers. We're looking for a Call Center Representative to join our team in Milwaukee.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in Milwaukee.

Key responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines

Qualifications:

• 3+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

Northland Employment Services is an Equal Opportunity Employer, including disability and protected veteran status.

Job Type: Full-time

Pay: $20.00-$23.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Health insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Employment Services LLC.