Call Center Representative

Travel is regional, usually driving distance, and rarely more than two nights a week. Northcote Advisory is a boutique firm of 23 consultants, most with 15 or more years in industry.

The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in Scottsdale.

What you'll do:

• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone

Qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• High school diploma or GED

Job Type: Full-time

Pay: $21.50 - $24.00 per hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Disability insurance
• Overtime pay
• Employee discount

Schedule:

• Day shift
• No weekends

Ability to Commute:

• Scottsdale, AZ (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northcote Advisory.