Call Center Representative

Small enough that the owner covers shifts when someone calls out. Schedulers know every client and caregiver by name.

NJ Caregivers is hiring for its operations team in Pittsburgh. Full-time and part-time shifts available. The work is on site and cannot be done remotely.

Duties

• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time

Job Type: Full-time

Pay: $18.50 - $21.00 an hour

Expected hours: 40 per week

Benefits:

• Signing bonus
• Overtime pay
• Uniforms

Schedule:

• 8 hour shift
• No weekends

Experience:

• Customer Service Representative: 3 years (Preferred)

Ability to Commute:

• Pittsburgh, PA (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NJ Caregivers.