Call Center Representative

Overview:

This is a backfill for a team member who moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our headquarters is in Fremont, and about a third of the team works remotely from other countries. We hire in Belgium through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Our standups are at 9:00 AM Pacific. A quiet workspace and good internet are required.

In this role you will:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.

What we're looking for:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Desirable:

• Experience handling escalations.

Benefits:

• Flexible hours.
• Home office setup budget.
• Two weeks of paid leave at year end.
• Health insurance through our employer-of-record partner.

About us:

Personal lines make up about 70 percent of premium. Our producers answer their own phones and visit commercial clients in person. Most of the office has been here more than ten years.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Insurance.