Call Center Representative

Clients drop by to pay premiums, ask about a claim or just say hello. Personal lines make up about 70 percent of premium.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across the US. You get a company laptop and a headset before you start.

Day to day

• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.

You'll need

• 2+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Job Type: Full-time

Pay: $23.50 - $28.50 per hour

Expected hours: 36 - 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Employee discount
• Paid sick time

Schedule:

• Monday to Friday
• 8 hour shift

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Assurance.