Call Center Representative

A bit about us

The founders built the first version of the site in 2018 on nights and weekends.

Mullion is looking for a Call Center Representative to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across the US.

Day to day

• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.

What we're looking for

• 2+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred qualifications

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call center work.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

Rate: $19.00 - $21.00 per hour

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid holidays.
• Uniforms provided.
• Employee discount.
• Paid training.
• Equity.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mullion Inc..