Call Center Representative

Lab space is in an incubator building with shared equipment and a loading dock. Lab coats, safety glasses and closed-toe shoes in all lab areas. Midland Life Sciences has an opening for a Call Center Representative.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement. You will write a lot of updates, so clear written English is important.

Key responsibilities

• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone

You'll need

• 3+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Job Type: Full-time

Pay: $20.50 - $23.00 per hour

Expected hours: No less than 32 per week

Benefits:

• Paid time off
• Employee assistance program
• 401(k) matching
• Health insurance

Schedule:

• No weekends
• 8 hour shift
• Day shift

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midland Life Sciences.