Call Center Representative

Our wireless division operates thousands of cell sites and supports roaming partners nationwide.

Role overview

This role opened up after a team member moved internally. Mid-South Wireless is hiring for its Returns team in Mesa. Full-time and part-time shifts available. Remote position. Most of the team is in New York City, but nobody is required to come in.

In this role you will

Transfer calls to the right department with a warm handoff. Document every interaction in Zendesk or Salesforce Service Cloud. Meet targets for handle time, quality score and customer satisfaction. Look up orders, accounts and shipping status in the CRM and order system. Complete required training and quality coaching sessions. Explain bills and payment options and take payments over the phone.

Required qualifications

3+ years of customer service, retail, hospitality or call center experience. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

Rate: $22.50 - $24.50 an hour

Health savings account (HSA) with employer contribution. 401(k) with 4% match. Paid parental leave. Weekly pay. $1,000 home office setup budget. Employee discount. 12 weeks of paid parental leave.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-South Wireless.