Call Center Representative

Digital adoption is high, and over 70 percent of transactions now happen on mobile. Mid-Atlantic National Bank is a regional bank with over 200 branches and 760 employees across Michigan. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

About the role

We're looking for a Call Center Representative to join our team in Detroit. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. On site, Detroit.

Essential duties and responsibilities

• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• 12 weeks of paid parental leave.
• Flexible spending account.
• Weekly pay.
• Health savings account (HSA) with employer contribution.

Mid-Atlantic National Bank provides equal employment opportunities to all employees and applicants.

A resume is enough to apply. Cover letters are optional.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-Atlantic National Bank.