Call Center Representative

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Role overview:

Our Honolulu team is growing and we are hiring a Call Center Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers.

In this role you will:

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue

Required qualifications:

• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Typing speed of at least 35 WPM
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills

Nice to have:

• Prior billing or insurance call center work
• Chat support experience

Rate: $26.50-$29.00 per hour

Perks and benefits:

• Health insurance
• 401(k) with company match
• 12 weeks of paid parental leave
• Relocation assistance

Merrick Assurance is an Equal Opportunity Employer, including disability and protected veteran status.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..