Call Center Representative

We handle millions of shipments a year across truck, rail, ocean and air. Lots of phone time, lots of email, and a load board always open.

Position summary:

We have an immediate opening for a Call Centre Representative in Odense. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The work is on site and cannot be done remotely.

Your responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.

Required qualifications:

• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.

Preferred:

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.

Schedule: Four 10-hour shifts, rotating weekend day

Rate: DKK 28,000-DKK 35,000 per month

Compensation and benefits:

• Private health insurance.
• Occupational pension.
• Five weeks of annual leave.

Include your expected salary and earliest start date with your application.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lund Logistik ApS.