Call Center Representative

ABOUT THE ROLE:

We have an immediate opening for a Call Center Representative in Lansing. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a fully remote position open to candidates anywhere in the US.

DUTIES:

• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff

WHAT WE'RE LOOKING FOR:

• 2+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Clear speaking voice and good listening skills

ALSO HELPFUL:

• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience
• Experience handling escalations

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

PERKS AND BENEFITS:

• Medical, dental and vision insurance
• 401(k) with company match
• Paid sick leave
• Paid training
• Vision insurance

COMPANY OVERVIEW:

Beverages are bottled and canned on two high-speed lines. Products include snack foods, granola and nut butters sold under our own brand and private label. Cold rooms stay around 34 degrees, and insulated jackets are provided.

Lehigh Valley Foods provides equal employment opportunities to all employees and applicants.

Offers are contingent on a background check and drug screen.

Applicants must be authorized to work in the U.S.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lehigh Valley Foods.