Call Center Representative

Our founder spent 20 years running plants before starting the firm in 2001. Founded in 2001, we now have 17 employees. Every new hire gets a mentor outside their reporting line. We need a Call Center Representative. This is a full-time position based in Los Angeles, California.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in Los Angeles.

Essential duties and responsibilities

• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.

Qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• High school diploma or GED.

Job Type: Full-time

Pay: $23.00 - $27.50 an hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Uniforms
• Life insurance
• Employee assistance program

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Required)

Ability to Commute:

• Los Angeles, CA (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lee Strategies LLC.