Call Center Representative

Every account manager handles a full book, from quotes to renewals to claims questions. Family owned and operated since 2000. Lakewood Insurance is looking for a Call Center Representative to join a small, steady team.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US. You get a company laptop and a headset before you start.

What you'll do

• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

Job Type: Full-time

Pay: $45,000 - $52,000 a year

Benefits:

• Paid time off
• Employee discount
• 401(k) matching

Schedule:

• No weekends

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakewood Insurance.