Call Center Representative

About the job

Mortgage brokers in Federation of Bosnia and Herzegovina send us loans to underwrite, close and fund. The Call Centre Representative answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across Bosnia and Herzegovina. You need a reliable internet connection and somewhere quiet to work.

The job includes: document every interaction in Zendesk or Salesforce Service Cloud; process returns, exchanges, refunds and address changes; answer inbound calls, live chats and emails from a queue; call customers back on open issues within the promised timeframe; explain bills and payment options and take payments over the phone.

Required qualifications:

Clear speaking voice and good listening skills.
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

We offer private medical care, remote work allowance, annual bonus, multisport card and life insurance.

Candidates must be eligible to work in Bosnia and Herzegovina.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konsalting Vuković d.o.o..