Call Center Representative

Who we are

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. Built in Aurora, our document management tool is used by county clerks, title companies and small law offices. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

The role

The Call Centre Representative answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in Aurora and have been hiring remotely since 2020. Employment is through our payroll partner in Estonia. Salary is paid monthly in euros. You will need at least 4 hours of overlap with US Central time.

What you'll work on

• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.

Requirements

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.

What you get

€1,400 - €1,650/month

• Health insurance through our employer-of-record partner.
• Annual learning budget.
• Paid sick days.
• 24 days paid time off.
• Co-working space stipend.
• Flexible hours.
• Stock options.

Include your expected salary and earliest start date with your application.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at King Software.