Call Center Representative

Every account manager handles a full book, from quotes to renewals to claims questions. Our producers answer their own phones and visit commercial clients in person. Family owned and operated since 1994. Our team is growing and we are hiring a Call Center Representative.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement. Strong written English is important, since much of our work is async.

Key responsibilities

• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.

You'll need

• 2+ years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Clear speaking voice and good listening skills.

Job Type: Full-time

Pay: $20.50 - $23.50 per hour

Expected hours: 36 - 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Uniforms

Schedule:

• No weekends
• Monday to Friday

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at King Insurance.