Call Center Representative

Since 1982, the agency has placed crop and farm coverage across Oregon. We started in 1982 and have grown to about 90 people. January renewals keep everyone busy for a few weeks.

Job summary

We need a Call Center Representative. This is a full-time position based in Beaverton, Oregon. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the US. We meet in person once or twice a year.

What you'll do

• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.

What you need

• 3+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid time off.

Keystone Underwriters is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Keystone Underwriters LLC.