Call Center Representative

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

Overview

Our team is growing and we are hiring a Call Center Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US.

Responsibilities

• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.

Qualifications

• 2-4 years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Must pass a background check.

Preferred qualifications

• Chat support experience.
• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.

Expected salary range: $22.50 to $24.50/hr, plus bonus eligibility.

Why work with us

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid time off.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Keelward Corp..