Call Center Representative

About JG Mutual:

The company underwrites workers' compensation for small and mid-sized employers. Our claims team handles property and auto claims from first notice of loss through settlement. Most of the office has been here more than ten years.

JG Mutual has an opening for a Call Center Representative. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across the US. A quiet workspace and good internet are required.

In this role you will:

• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe

About you:

• 3+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills

Preferred qualifications:

• Bilingual English and Spanish (pay differential)

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us:

The salary range for this role is $25.00 - $30.50 an hour. This range reflects base salary only.

• Health insurance
• 401(k) with company match
• Paid sick leave
• 11 paid holidays
• Paid time off

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JG Mutual.