Call Center Representative

The company underwrites workers' compensation for small and mid-sized employers. Our claims team handles property and auto claims from first notice of loss through settlement. Most of the office has been here more than ten years.

The position:

We are adding a Call Center Representative to our Returns team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across the US.

What you'll do:

• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.

What we're looking for:

• 3-5 years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Must pass a background check.

Preferred qualifications:

• Zendesk, Five9 or Genesys experience.
• Chat support experience.

What we offer:

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Referral program.
• Uniforms provided.
• Overtime available.
• Life insurance.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JG Mutual.