Call Center Representative

Jensen Lægehus is a small practice with two physicians, a nurse practitioner and a front office of four. The Call Centre Representative answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. On site, Aalborg.

• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.

Who you are

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Salary: DKK 30,000 - DKK 36,000 per month

We offer overtime compensation.

Candidates must be eligible to work in Denmark.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jensen Lægehus.