Call Center Representative

Restaurant support staff work out of the Jacksonville office. Locations in Florida include drive-thru and dine-in formats. Most of our cooks started as dishwashers.

Job summary:

This role opened up because a team member is relocating. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We work hybrid out of Pembroke Pines, usually three days in, two days remote.

Essential duties and responsibilities:

• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff

Qualifications:

• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Must pass a background check

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay: $23.00 - $26.00 per hour

Perks and benefits:

• Medical, dental and vision insurance
• 401(k) with company match
• Three weeks of PTO to start
• Paid parental leave
• Annual bonus
• Employee discount
• Health, dental and vision coverage starting on day one

Jacksonville Kitchen provides equal employment opportunities to all employees and applicants.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacksonville Kitchen.