Call Center Representative

Company overview

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the US. We have no office requirement.

Duties

• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.

Skills and experience

• 2+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Desirable

• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

The salary range for this role is $24.50 to $29.00 an hour. This range reflects base salary only.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• 12 weeks of paid parental leave.
• 11 paid holidays.

Hernandez Marketplace is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work in the U.S.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..