Call Center Representative

About Hemlockwright Apps

Content moderation runs around the clock, with reviewers in multiple time zones and languages. Founded in 2017, we now have 250 employees.

The position

Hemlockwright Apps has an opening for a Call Center Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. We talk mostly in Slack and hop on quick calls when something needs discussing.

Job duties

• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud

Who you are

• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

Compensation: $25.00 to $29.50 per hour DOE.

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid time off
• Short- and long-term disability

Hemlockwright Apps is an Equal Opportunity Employer, including disability and protected veteran status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hemlockwright Apps LLC.