Call Center Representative

The previous person in this role moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the US.

Responsibilities:

• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.

Qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• High school diploma or GED.

Bonus points:

• Knowledge of e-commerce order systems such as Shopify.

Perks and benefits:

Expected salary range: $25.00 to $28.00 per hour, plus bonus eligibility.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Short- and long-term disability.
• Overtime available.
• Vision insurance.

Company overview:

210 employees work in product, content, sales and customer success. Accessibility testing against WCAG 2.1 AA is part of every release.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harborside Academy.