Call Center Representative

More than 740 employees work on the product, from search ranking to fraud detection.

Overview:

Groveford is hiring for its operations team in Colorado Springs. Full-time and part-time shifts available. This role is fully remote within the US.

Duties:

• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.

Minimum qualifications:

• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications:

• Prior billing or insurance call center work.
• Chat support experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Starting pay: $22.00 - $24.00 per hour, depending on experience and certifications.

Compensation and benefits:

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• 12 weeks of paid parental leave.

Groveford is an Equal Opportunity Employer, including disability and protected veteran status.

A resume is enough to apply. Cover letters are optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Groveford.