Call Center Representative

Our stores sell more than 100,000 new and used vehicles a year. Parts warehouses supply wholesale customers and independent repair shops across Australia. We started in 1961 and have grown to about 44,800 people. Most managers started on the sales floor or in the shop.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Grovebank is hiring for its Member Services team in Toronto. Full-time and part-time shifts available.

Your responsibilities

• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud

Who you are

• 2+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

• Health spending account
• RRSP matching
• Three weeks paid vacation to start
• Paid vacation
• Paid training

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Grovebank.