Call Center Representative

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US. Headquartered in Houston, the company runs operations centers in Texas and two other locations. Founded in 2011, we now have 340 employees. Compliance reviews outgoing client email, so expect to write carefully.

About the role

Our team is growing and we are hiring a Call Center Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement.

What you'll be doing

• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Required qualifications

• 2+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.

Preferred

• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.
• Chat support experience.
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid holidays.

EOE. We participate in E-Verify.

Apply with your resume. A cover letter is optional.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GKN Lending Inc..