Call Center Representative

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. Mortgage brokers in Alabama send us loans to underwrite, close and fund. We started in 2018 and have grown to about 120 people. Dress is business casual, and suits come out for client meetings.

The role

Garcia Wealth Partners is hiring for its Customer Care team in Birmingham. Full-time and part-time shifts available. This position is on site in Birmingham.

Day to day

• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Nice to have

• Bilingual English and Spanish (pay differential)
• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify

Schedule: Four 10-hour shifts, rotating weekend day

The base pay range for this position is $19.00-$21.00 per hour. Actual pay depends on experience, skills and location.

What we offer

• Medical, dental and vision insurance
• 401(k) with company match
• Paid time off
• Life insurance
• Weekly pay

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Garcia Wealth Partners LLC.